1.When will my order ship?
We work hard to ship orders quickly after you pay. Most orders leave our warehouse in 1-2 business days. You will get a tracking number by email once your package ships.
2. How much does shipping cost?
We offer free shipping on all orders to the United States and other regions. Please check the checkout page to confirm whether delivery is available to your location.
3. Why can’t I ship to certain addresses?
We offer worldwide shipping to most regions, but delivery availability may vary depending on the destination and product. Please check the checkout page to confirm whether we can deliver to your address. If you have questions, email us at info@auceramic.com.
4. The tracking says my package was delivered, but I never got it. What should I do?
First, check with your neighbors, apartment office, or family members, as the package may have been left with them. If you still cannot find it, contact us at info@auceramic.com with your order number and tracking information. We will help investigate the issue.
Payment Questions
How do prices work?
The prices displayed on product pages may appear in your local currency for your convenience. However, all prices will be displayed in US dollars (USD) at checkout, and all payments are processed and settled in USD. We may correct pricing errors and cancel orders if necessary. If we cancel your order, you will receive a full refund.
2. What payment methods do you accept?
We accept PayPal and major credit cards, including Visa, Mastercard, American Express (Amex), and Discover.
Your payment security is important to us. All payments are processed securely through our payment providers, using appropriate security measures to help protect your payment information. You can shop with confidence when placing an order on AUCERAMIC.
3. My payment failed. What should I do?
This can happen due to insufficient funds or for security reasons. Please check your payment method and try again. If the issue persists, email us at info@auceramic.com with your order details, and we will be happy to help.
Product and Fit Questions
1.How do I know if a part fits my car?
Use the “Search By Vehicle” tool on our homepage. Enter your car’s year, brand, model, and engine size. Each product page also lists the cars it fits. You must check that the part matches your car before buying. We are not responsible for wrong choices.
2. I cannot find the part I need for my car. What should I do?
We carry parts for many popular brands like BMW, Honda, Toyota, Chevrolet, GMC, Hyundai, and Kia. Our list grows all the time. Email us at info@auceramic.com with your car details. We will check for you and suggest options.
Returns, Warranty, and Support Questions
What is your return or exchange policy?
You can return or exchange most items within 30 days of delivery. The item must be new, unused, and in its original packaging with all parts. First, email info@auceramic.com for a return authorization and address.
- If you change your mind, you pay return shipping.
- If we sent the wrong item or it is defective, we help with costs. We inspect returns and process refunds within 7 business days.
2. What if my package arrives damaged or broken?
Contact us within 48 hours of delivery. Email info@auceramic.com with your order number and clear photos or videos. We will guide you on next steps, such as a replacement or refund.
3. Do you offer a warranty?
Yes. Our warranty covers factory defects and damage that happened during shipping. It starts on the day you receive the item. It does not cover damage from wrong installation, misuse, racing, or normal wear. All parts must be installed by a trained mechanic. We are not responsible for problems caused by bad installation.
4. Does the warranty start over if you replace my part?
No. The warranty follows the original purchase date. It does not reset after a replacement.
5. What should I know before installing engine parts?
These parts (like valve covers and timing kits) should only be installed by a professional mechanic. Wrong installation can cause serious engine problems. We are not responsible for damage from bad installation or misuse.
6. How do I contact customer service?
Email us at info@auceramic.com. Please include your order number, part name, and details about your question. We try to reply within 1-2 business days. Our company address: Room 2513, Block A, Silicon Valley Plaza, Wenhua Road, Zhengzhou, Henan, 450002, China.
7. Who can shop on your website?
You must be old enough to buy items in your country or state. Use our products only for legal purposes.