Política de envio

Order Processing

How long does it take to process and ship my order?

It usually takes 1-2 days to handle the order. We will process your order as quickly as possible after payment confirmation.

Can I change my shipping address after placing the order?

Please make sure the shipping address is valid and correct when placing your order. No changes are allowed once the order is shipped.

Shipping Availability

Which countries and regions do you ship to?

We offer global shipping to most regions worldwide. Please check the checkout page to see if your region is available for delivery.

Shipping Costs

How much is the shipping fee?

  • USA: Free shipping on all orders.
  • Other regions: Free shipping on orders over $89 USD. Orders under $89 USD will incur a flat shipping fee of $19 USD.

Shipping Carriers and Methods

Which carriers do you use?

  • For US domestic orders: All domestic orders will be shipped by USPS, UPS or FedEx from our US warehouse.
  • For international orders: We ship from our warehouse in Shenzhen, China, using reliable carriers such as China Post, ePacket, or other postal services.

Can I choose a faster shipping method?

Yes. For faster delivery, please contact us for extra costs with FedEx, UPS, DHL, TNT, etc. No carrier changes are allowed after the order has been processed.

How can I track my package?

You can track your shipment using:

We will send you a tracking number via email once your order has shipped.

Estimated Delivery Times

How long will it take for my order to arrive?

Estimated delivery times (business days, after processing):

  • USA: 10-20 business days
  • Australia, New Zealand: 10-20 business days
  • Canada, Europe: 7-18 business days
  • Central & South America: 15-30 business days
  • Asia: 10-15 business days
  • Africa: 15-45 business days

Please note that these are estimates. Actual delivery may vary depending on your local postal service and customs processing.

Customs and International Shipping

What happens if my package faces customs issues?

For customs issues, contact us for assistance. We will help resolve any problems as quickly as possible.

Delivery Problems

What should I do if my package is delayed?

First, track your package using the provided tracking number. Delays can occur due to carrier handling, customs clearance, or local postal services. If your package is significantly overdue beyond the estimated window, please email us.

What if the package I received is damaged?

Inspect your package upon arrival. If damaged, take photos and email us immediately. Do not throw away boxes or packaging materials as they are needed for claims.

What if I receive the wrong item or the item is missing?

Please inspect the contents immediately upon receipt. Contact us right away with your order number, photos of the received items/packaging, and a description of the issue. We will resolve it promptly.

What if my package is lost during transit?

If the tracking shows the package has been lost, please contact us. Provide your order number and tracking information. We will work with the carrier to investigate and assist with a resolution.

What if I refuse the package or it is returned to sender?

If a package is returned due to an incorrect address, refusal, or unsuccessful delivery attempts, you will be responsible for any additional shipping costs to resend it. Please ensure your address is accurate.

Contact Us

For any other shipping-related questions?

Please email us at info@auceramic.com. We are happy to help.

We appreciate your understanding and patience with international shipping. Our goal is to get your order to you safely and efficiently. Thank you for shopping with us!