At AUCERAMIC, we provide high-quality automotive engine components designed for reliability and performance. We are committed to resolving any order issues fairly and efficiently.
30-Day Return Policy We accept returns within 30 days from the date of delivery.
To qualify for a return, the item must meet all of the following conditions:
Please note: Once an item has been installed, used, or tested on a vehicle, it is not eligible for return unless we confirm a manufacturing defect.
How to Return an Item Before returning any item, please contact us first for return instructions and the correct return address.
Please include your order number, part details, and reason for return (with photos if possible). We will reply within 1-2 business days.
Return Shipping Costs
Original shipping fees are non-refundable.
Restocking Fee A 15% restocking fee apply if the returned item is not in its original packaging or is missing parts.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours with clear photos or videos. We may ask you to return the item for inspection before issuing a replacement or full refund. Only functional manufacturing defects or shipping damage are eligible.
Warranty We cover:
We do not cover:
Refund Process Once we receive and inspect the returned item, we will process your refund within 3-7 business days to the original payment method.
Contact Us For any return or warranty questions, feel free to reach out: