At AUCERAMIC, we provide high-quality automotive engine components designed for reliability and performance. We are committed to resolving any order issues fairly and efficiently.
30-Day Return & Exchange Policy We accept returns and exchanges within 30 days from the date of delivery.
To qualify for a return or exchange, the item must meet all of the following conditions:
Important: Once an item has been installed, used, or tested on a vehicle, it is not eligible for return or exchange unless we confirm a manufacturing defect.
How to Return or Exchange an Item Before returning or exchanging any item, you must contact us first for authorization, instructions, and the correct return address.
📧 info@auceramic.com
Please include your order number, part details, and reason for return/exchange (with photos if possible). We will respond within 1-2 business days.
Return / Exchange Shipping Costs
Original shipping fees are non-refundable.
Restocking Fee A 15% restocking fee will apply if the returned item is not in its original packaging or is missing parts/accessories.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos. We may require you to return the item for inspection before issuing a replacement or full refund. Only functional manufacturing defects or shipping damage are eligible.
Warranty We cover:
We do not cover:
Refund / Exchange Process Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days to the original payment method.
Contact Us For any return, exchange, or warranty questions, please reach out:
📧 info@auceramic.com