Privacy policy

Last updated: June 26, 2026

AUCERAMIC operates this store and website, including all related services, content, and tools, to provide customers with a secure and convenient shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you use our website or services.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide to us directly, information collected automatically, and information from third parties.

The types of personal information may include:

  • Contact information (name, shipping/billing address, phone number, email)
  • Payment information (payment method details and transaction information)
  • Account information (login details, preferences)
  • Order information (purchased items, returns, cancellations)
  • Communication data (customer support messages)
  • Device and usage data (IP address, browser type, interaction with the website)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Arrange shipping and delivery
  • Process payments, returns, and refunds
  • Improve our website and services
  • Send order updates and account notifications
  • Prevent fraud and ensure website security
  • Comply with legal obligations

We may also use limited data for marketing and advertising purposes, such as showing relevant product promotions.

How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

  • Shopify (our e-commerce platform provider)
  • Payment processors
  • Shipping and logistics carriers
  • IT and customer support service providers
  • Marketing and analytics partners

We may also disclose information if required by law or to protect our legal rights.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Personalize your shopping experience
  • Support advertising and marketing activities

You may disable cookies in your browser settings, but some features may not function properly.

Data Retention & Security

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

We take reasonable security measures to protect your personal data, but no system can guarantee 100% security.

Your Rights

Depending on your location (such as the EU, UK, or California), you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Request a copy of your data
  • Opt out of certain data uses, including targeted advertising
  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

International Data Transfers

Your information may be transferred and processed outside your country, including in the United States and other regions where our service providers operate.

Where required, we use appropriate safeguards to protect your data.

Contact Us

If you have any questions or requests regarding your personal information, please contact us:

AUCERAMIC
📧 auceramic@hotmail.com
📍 Room 2513, Building A, Silicon Valley Plaza, Wenhua Road, Zhengzhou, Henan Province 450002, China

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with the revised “Last updated” date.