🔄 Returns & Warranty
We accept returns within 30 days after delivery.
To be eligible for a return:
- Item must be unused, uninstalled, and in original condition
- Must include original packaging and all accessories
⚠️ Installed, used, or tested parts are not eligible for return unless there is a confirmed manufacturing defect.
For return requests, please contact us first with your order number, product details, and photos (if applicable).
📧 info@auceramic.com
Warranty Coverage:
✔ Manufacturing defects
✔ Shipping damage
Not covered:
✘ Improper installation
✘ Misuse or modification
✘ Incorrect vehicle application
🚚 Shipping Information
Processing Time:
Orders are usually processed within 1-2 business days after payment confirmation.
Shipping Method:
- USA orders: Shipped from our US warehouse via USPS, UPS, or FedEx
- International orders: Shipped via reliable international carriers
Tracking:
A tracking number will be emailed after shipment. You can track your order through carriers such as USPS, UPS, FedEx, DHL, or 17TRACK.
⏱ Estimated Delivery Time
Delivery times vary by location:
- USA: 10-20 business days
- Canada & Europe: 7-18 business days
- Australia & New Zealand: 10-20 business days
- Other regions: 15-45 business days
Delivery times may vary due to carrier delays, customs clearance, or local delivery conditions.
📦 Order Issues
If your package arrives damaged, incorrect, missing items, or significantly delayed:
Please contact us with:
- Order number
- Photos/videos of the package and product
- Description of the issue
Our team will review and provide a solution as quickly as possible.
💬 Fitment Support
Not sure if this part fits your vehicle?
Send us your year, make, model, engine size, and VIN (if available). Our team will help confirm compatibility before purchase.
📧 info@auceramic.com
